NewWorkSpaces: Tools & Resources: Community Reflections


	Community Reflections Description All learning theories and processes include reflection as an essential element of knowledge creation, and NewWorkSpaces is no exception. Community reflections refer to the processes communities regularly use to look at how they are doing based on their working relationships, the work they are accomplishing, the purposes they set out for themselves, the outcomes they expected, and, most significantly, what and how they are learning. These reflections are useful whenever the community wants to check on their progress, but they are essential when the community completes their work in each of the Discover, Invent, Experiment, and Influence spaces, and each time they return to the Commons to refocus their work and begin a cycle of work in one of the spaces. Other critical times for reflection occur when the community is feeling stuck or frustrated, facing a difficult challenge, or experiencing a lag in energy or participation. Another great time to reflect is when a community wants to celebrate what it has accomplished. Approaches In addition to After Action Reviews, which are used to reflect on specific events, there are number of approaches to organizing regular community reflections. Whatever method is chosen by the community, it is helpful to establish a regular protocol for conducting reflections. Communities might, for example, use checklists, questionnaires, rating sheets, brief essays or phone conversations on a regular basis. When developing your own protocol, be sure to include reflection questions based on each of following dimensions of the community’s experience: 1. Agreements and Commitments Ask how the community is doing in living out its agreements and commitments. Periodically, take the time to question whether or not your agreements and commitments are adequate to support the community’s work, and revise them, as needed. 2. Domains and Triggering Questions Ask if the community is focused on its domain, and how you are doing in responding to the triggering questions you framed. Regular reflections are a good time to refine the domain or reframe questions, if necessary. 3. Knowledge Vision and Purpose Ask how the community is doing in moving toward its vision and accomplishing its purpose. Reflecting on these dimensions can go a long way in keeping the community energized, focused and committed. 4. Roles and Responsibilities Ask how the roles and responsibilities that the community allocated are working in support of the community’s ability to be effective. You may find that some roles are no longer needed as the community matures, or that you need to add roles or responsibilities that you hadn’t considered before. 5. NewWorkSpaces Ask how the community is doing in moving through each of the learning spaces, Discover, Invent, Experiment, and Influence, and how the community is doing in making use of The Commons. Check in on how community members are doing in using the NewWorkSpaces collaborative technology, and look for help if it’s needed.

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